Cancellation policy
At NopokoShop, we understand that customers may occasionally need to modify or cancel an order.
This policy outlines when and how cancellations may be requested.
1. Cancellation Window
Orders may be eligible for cancellation if the request is submitted within 2 hours of purchase.
After this period, orders may enter processing, packaging, or shipment stages, and cancellation cannot be guaranteed.
2. Requesting a Cancellation
To request an order cancellation, customers must contact us promptly by email:
Please include:
• Customer name
• Order number
• Cancellation request details
Eligibility will be confirmed based on the order’s fulfillment status.
3. Orders Already Processed or Shipped
If an order has already been processed or dispatched:
• Cancellation is no longer possible
• Customers may instead follow the applicable Return & Refund Policy, where eligible
Shipping and handling stages are time-sensitive and often irreversible once initiated.
4. Non-Cancellable Products
Certain products are not eligible for cancellation once prepared or packed due to hygiene, safety, and product integrity considerations.
These may include, but are not limited to:
• Beauty and cosmetic products
• Hair extensions and personal wear items
• Underwear and intimate apparel
• Personal care products
• Adult products
This measure protects customers and maintains product quality standards.
5. Approved Cancellation & Refund Handling
Where a cancellation request is approved:
• Refunds are issued to the original payment method
• Standard processing time: 5–10 business days
Refund timelines may vary depending on payment providers and financial institutions.
6. Abuse Prevention & Order Integrity
NopokoShop reserves the right to decline cancellation requests where patterns of abuse, policy misuse, or fraudulent activity are detected.