Shipping policy

Thank you for shopping with NopokoShop. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing times may vary during peak periods, promotional events, or due to product availability.

Business days exclude weekends and public holidays.

2. Delivery Timeframes

Delivery times vary depending on destination, shipping method, and logistics conditions.

Estimated delivery windows:

• Local / Domestic Deliveries: 2–5 business days
• International Deliveries: 7–15 business days

These timeframes are estimates and not guarantees.

Delays may occur due to customs clearance, carrier operations, or events beyond our control.

3. Tracking & Shipment Visibility

Eligible shipments include tracking features which may provide:

• Tracking number
• Carrier updates
• Delivery progress notifications

Tracking availability and update frequency depend on the shipping carrier and region.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination, product characteristics, and shipping method.

Where applicable:

• Promotional free shipping may be offered
• Membership benefits or discounts may apply according to program terms

5. Customer Responsibility for Address Accuracy

Customers are responsible for providing accurate and complete delivery information.

Incorrect or incomplete addresses may result in:

• Delivery delays
• Failed delivery attempts
• Return-to-sender events
• Additional shipping charges

Re-shipment costs arising from address errors are the customer’s responsibility.

6. International Shipments & Customs

For international orders:

• Customs processing may affect delivery timelines
• Duties, taxes, or import fees may apply depending on destination regulations
• Such charges are typically the responsibility of the recipient unless otherwise stated

NopokoShop is not responsible for customs delays or government procedures.

7. Lost, Delayed, or Disrupted Shipments

If a shipment appears significantly delayed or disrupted, customers are encouraged to contact us.

Please allow reasonable transit time variations before reporting issues.

For assistance, contact:

📧 contact@nopokoshop1.com

Include your order number for faster support.

8. Carrier & Logistics Limitations

NopokoShop relies on third-party carriers and logistics providers.

While we work with reputable partners, we are not liable for:

• Carrier delays
• Transit disruptions
• Force majeure events
• External logistics failures